Frequently asked questions
The questions our inbox actually opens with — port and terminal lanes, CICPA and non-CICPA jobs, container sizes, monthly hire against a PO, IVMS certificates and site access. Each answer points to the page that goes deeper. Need something specific? Call the dispatch desk.
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Which ports and terminals do you run to and from?
Container and cargo runs are the biggest part of what we move. We work Khalifa Port (KEZAD), Fujairah, Khorfakkan, Jebel Ali, Zayed Port and the Al Ain ICD, with port-to-port shuttles and onward delivery to the KEZAD and ICAD zones, warehouses and restricted ADNOC sites. EIR, container deposits and terminal-gate formalities are handled on our side. Send the two ends of the lane and the cargo and we will confirm the unit.
Can you quote a specific lane, like Khalifa Port to Khorfakkan?
Yes, and most requests reach us in exactly that form: two port names, a box count and a truck type. Khalifa Port to Khorfakkan is roughly 210 km by road across the Hajar Mountains and is one of the lanes we run most often, in both directions. Ruwais to Fujairah, Jebel Ali to Ruwais and Zayed Port to ADNOC sites are equally routine. If your lane is not one we list, ask anyway.
Do you move 10 ft, 20 ft and 40 ft containers?
Yes, including high-cube, open-top, flat-rack and ISO tanks, on skeletal or flatbed trailers. A 40 ft flatbed takes one 40 ft box or two 20 ft boxes, so a batch of 20-footers can run on standard flatbeds where a skeletal is not required. Empty repositioning is handled on schedule. Send the size, the count and both ends of the lane and we will confirm the trailer type.
What is a CICPA pass, and does our job need one?
A CICPA pass is the security clearance issued for entry to critical-infrastructure sites: ADNOC onshore fields, controlled ports and other restricted areas. Both the vehicle and the driver need one, and the gate checks both. Whether your job needs it depends on the destination rather than the cargo, so tell us where the truck has to report and we will confirm.
Can you supply a trailer cleared for the zone we work in?
Tell us the site or the zone and we will confirm it before you commit. Our CICPA coverage spans the ADNOC fields and controlled ports our clients work in, and passes are issued per area, so we check whether a unit already holds the clearance you need or the pass has to be raised, and we give you the lead time up front. On units hired from us we track expiry and re-apply, so a monthly or yearly hire does not stop at the gate mid-contract.
What does "non-CICPA" mean on a truck requirement?
It means the job does not need a CICPA pass: the loading and delivery points sit outside restricted zones, so a standard unit and driver can do it. It does not mean no paperwork. Ports such as Fujairah run their own gate-pass regime, entirely separate from CICPA. We operate both variants and quote either way, so mark the enquiry CICPA or non-CICPA and we will match the unit.
What is a "civil defence trailer", and can you supply one?
It is the term buyers use for a flatbed equipped and permitted to carry Civil Defence–controlled goods — fire and safety equipment, cylinders, DG-classified material — into a restricted zone. In practice it needs the Civil Defence hazmat permit, correct placarding and extinguishers, a DG-certified driver and a valid CICPA pass for the gate. We hold Civil Defence hazmat permits and run DG-certified drivers, so name the material and the destination and we will confirm a suitable unit.
Which ADNOC field sites do you deliver to?
We run regular routes from Musaffah to Habshan, Bab, Bu Hasa, ASAB, Ruwais and Shah, plus Mirfa, Hameem, Barakah, Jebel Dhanna and Madinat Zayed. Diesel and fuel deliveries, flatbed and CICPA trailer work and crew transport all move on these corridors. If your site sits inside a restricted ADNOC area, the fleet we operate can reach it — give us the site name.
Is Decent Way Transportation ADNOC approved?
Yes. We hold ADNOC supplier registration and operate an ADNOC-approved fleet with CICPA-cleared drivers and vehicles, working to ADNOC HSE standards. Civil Defence hazmat permits, ADSD-certified heavy-vehicle drivers and IVMS tracking sit behind that. Our supplier ID and clearance documents are available for your prequalification.
Can we hire by the month or the year and bill it against our PO?
Yes. Trailers, buses, pickups and light vehicles all go out on trip, monthly or yearly hire, and monthly hire renews month on month. Billing runs against your PO or LPO with the vehicle plate and the contract month on the invoice, so it reconciles against your own records. Send the PO reference when you confirm the month and we will bill to it.
Can you issue an IVMS certificate for each vehicle?
Yes. We issue an IVMS certificate per vehicle, referenced to the plate number, for your HSE file, ADNOC prequalification or contract audit. Every truck, bus and light vehicle carries IVMS with speed, route and harsh-event reporting. Ask for the certificate by plate and we will send it against the unit on your contract.
Do you run buses for crew change and monthly staff transport?
Yes. Camp-to-site shift runs and crew changes at ADNOC field sites are a large part of what we move, on monthly bus-with-driver contracts along the Musaffah, ICAD and Ruwais corridors. Vehicles range from 15-seat minibuses to 60+ seat staff buses, air-conditioned and fitted with seatbelts. Units and drivers running through CICPA gates are cleared for them, and named units with site-inducted drivers stay with you for the contract term.
Do you supply 1-ton pickups fitted to the site standard?
Yes. We hire 1-ton pickups alongside double-cab 4x4s, SUVs and sedans, in diesel or petrol, with driver or self-drive. Site pickups routinely go out with roof beacon, IVMS, desert flag, recovery gear, roll bar, fire extinguisher, first-aid kit and a speed limiter set to the site limit. Name the operating site when you enquire and the vehicle arrives ready for the gate rather than needing work after delivery.
Do you carry dangerous goods — and non-DG cargo too?
Both. ADR-classified cargo moves with Civil Defence–certified drivers, correct placarding, cargo-matched spill kits and approved route permits within permitted timing windows. Plenty of what we run is non-DG: containers, steel, pipe, plant and general project cargo. Tell us the UN number or the material and we will assign a compatible, correctly permitted unit.
Do you handle Jet A-1 collection, transport and disposal?
Yes, all three are in scope, handled as a Civil Defence–permitted dangerous-goods movement with certified drivers and approved routes. The same applies to bulk diesel and petroleum products in ADNOC-approved road tankers, including deliveries to remote field sites. Send the volume, the collection point and the destination and we will quote it.
Do you run cross-border lanes into Oman?
Yes, and we run them ourselves rather than handing the load to another carrier. Khalifa Port through to Sohar is a lane we operate, on flatbeds for containerised and general cargo and on multi-axle lowbeds for plant and heavy equipment up to 80 t, heavier by arrangement. Send the two ends, the equipment dimensions and weight, and the trailer type you need.
Do you work as a subcontract carrier for forwarders and 3PLs?
Yes, it is a large part of what we do. Forwarders and 3PLs use us for the road leg on recurring lanes, with rates quoted per lane, capacity planned around the lane rather than the individual job, and EIR, deposits and gate formalities handled on our side. We perform the haulage ourselves and you deal with one booking contact. Send your lane list and expected monthly volumes and we will quote against it.
What areas do you cover?
All seven Emirates, dispatched from our Musaffah base in Abu Dhabi, with routine work across ICAD, KEZAD and Khalifa Port, Dubai and Jebel Ali, Sharjah and the Northern Emirates, and the Al Dhafra / Western Region out to Ruwais and Madinat Zayed. Field-site routes to Habshan, Bab, ASAB, Bu Hasa, Shah and Barakah run regularly. Cross-border runs into Oman are part of what we operate too.
Do you offer 24/7 breakdown recovery?
Yes. Heavy-vehicle recovery runs on highways and desert routes across the UAE, day or night, with operations on day and night shifts. The office handles bookings and quotes Monday to Friday, 8:00–16:00, but breakdown dispatch runs around the clock on +971 58 227 4083.
How do we get a quote, and what should we send?
Send the two ends of the lane, the cargo or equipment with weight and dimensions, the trailer or vehicle type if you know it, whether the destination is a restricted site, and the term — single trip, monthly or yearly. Use the quote form or call +971 58 227 4083 and we come back within 2 business hours. The office runs Monday to Friday, 8:00–16:00; operations run 24/7 across day and night shifts.
Request a Quote
Tell us what needs to move.
Send the cargo type, route and timeline — our dispatch desk answers within 2 hours during business hours.
- +971 58 227 4083
- op@decentway.ae
- Office 18, Al Maqtaa Commercial Complex, 6 Az Zad 2 Street, Musaffah West 4 (MW4), Abu Dhabi 20323, UAE
Request received
Thank you — our dispatch desk will reply within 2 hours during business hours.